We want you to enjoy your shopping experience with us. In this page we have put together the answers to the most commonly asked questions so that you can rest assured that shopping with us will be safe, secure and problem free.
Verifying Who We Are
Security of your Personal Information
Security of your Credit Card Information
Ordering by Post
Ordering by Telephone
Alternative Payment Methods
Inclusive Pricing Policy
Credit card billing
VAT Exemption
Inclusive Pricing Policy
Delivery Area
Delivery Outside of the UK
Delivery Services
Delivery Time
Arranging Specific Delivery Dates
Express Delivery Service
If Delivery fails due to no-one being in to sign for goods
Insurance for Damage in Transit
Returning a Faulty Item for Exchange
Returning a Faulty Item for Refund
Returning an item if you are not happy with it
Our Policy for Return Postage Costs
Privacy Policy
Our Policy on Passing Customer Details to Third
Parties
Anti-Spam Policy
Disposal of Waste Electrical and Electronic Equipment
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We have many thousands of satisfied customers, many of whom see fit to write to us praising one or more aspects of our service. You can read some of their comments by clicking here.
We are: Savers UK Limited
Address: Unit 11 Kempton Gate Business Centre,
Oldfield Road, Hampton, TW12 2AF
Company Number: 4148098 (Trading Since
January 2001)
VAT Registration
Number: 776768459
Phone Number: 020 8487 0011
The web sites we currently sell through are:
MiniCoolers, BodyToners, PrimeLeisure, Gadgeteers, OutdoorAccessories, ShaverSavers, MiniTools, BrighterLight, TheGardenGame, PuzzledUp, ElectricSavers.
When you enter our secure checkout, the address bar of your browser (or a portion of it) will turn green to indicate that we have been granted an Extended Validation Secure Server Certificate (EV SSL) by a trusted Certificate Authority (Comodo Group).
You can read more about these EV SSL certificates and the extra level of security this gives you here:
http://www.microsoft.com/windows/products/winfamily/ie/ev/default.mspx
We take security of your personal information very seriously. To purchase through our web sites, you are not required to register with us, or log in. We do not hold any data about any of our customers in a place that can be accessed through any web site.
We take security of your credit card information very seriously. Our Secure Server uses the latest Extended Validation Secure Server Certificate to ensure that your personal and credit card details remain secured at all times by the use of an encrypted SSL connection.
If you wish to send your order by post, you can click here for an order form that you can print.
Please send your order to:
Savers UK Ltd.
Unit 11, Kempton Gate Business Centre
Oldfield Road
Hampton
Middlesex
TW12 2AF
Our sales staff can be reached on 0208 487 0011 during normal business hours.
We accept Mastercard, Visa, Switch/Maestro, Solo and Connect cards.
Alternatively you can pay by Cheque or Postal Order (made payable to Savers UK Ltd.), please see Ordering by Post.
All of our prices are inclusive of VAT and UK delivery.
Your credit card will not be billed until the day we despatch your order to you. The transaction will show up on your credit card statement as "Savers UK Ltd."
We are a UK retailer and all purchases from our web site are subject to VAT at UK rates. All prices shown include this amount.
We get occasional requests from customers in the Channel Islands asking us to sell to them VAT free. The Channel Islands is not a part of the EC, and although it is certainly possible for a UK business to ship to the Channel Islands without VAT, it is required that they obtain and keep proof of export so as not to be charged VAT by UK Customs at a later date. This process currently involves significant additional costs, and hence we are unable offer VAT free sales at this time.
We use Royal Mail for all items under 2Kg in weight, they deliver to the whole of the UK plus the Channel Islands and the Isle of Man. Royal Mail also deliver to BFPO addresses.
For items over 2Kg, we use a courier service. In a few circumstances we may need to make an additional charge for deliveries outside of mainland UK and to the north of Scotland. If this is the case, we will contact you to check this is OK once your order has been received. Please note that any additional delivery charges we agree with you are non-refundable in the event of an item being returned for any reason other than because of a mistake on our part.
We can despatch items for delivery outside of the UK with the following restrictions:
We do not currently despatch any mains powered devices due to the fitted UK
plugs.
We do not despatch any items weighing over 2Kg (except to Ireland) as the
delivery cost is too high.
We use Airmail postal services and delivery time is normally 3 to 6 working
days.
We currently deliver to Ireland, France, Spain, Italy, Malta, Norway, Denmark
and Cyprus. Please
contact us if your country is
not listed and we'll see what we can do.
The charge for this service is a flat £4.50 per order.
All transactions are in UK Pounds and the exchange rate you receive will be that
offered by your credit card company.
Goods can only be despatched to the address to which your credit/debit card is
registered.
Provided that your basket contains only items that we ship outside of the UK, the additional countries listed above will be given as an option during the checkout process.
We are in the process of converting all of our web sites for international orders, please contact us if an item you want to order is not being shown as available for delivery outside of the UK.
We use Royal Mail 1st class post for all items under 2Kg in weight. Items over 2Kg are despatched by courier. If you have a specific delivery request then please contact us and we will try to accommodate your wishes. Any increase in delivery cost will be charged to you at cost and we will quote you for this before final agreement.
When using our free delivery service, delivery time is normally 1 to 5 working days.
Although we make every effort to despatch orders promptly, neither we or the Royal Mail will guarantee to meet any delivery timescales unless you use our express delivery service option (see below).
We normally use Royal Mail or a Courier Service and delivery will be by their normal rounds. These are not guaranteed services and we cannot therefore give a specific delivery date. If you require an item urgently, or need delivery on a specific date, please see our express delivery service option below.
This service is not available via our web site for a specific reason. If you need an item urgently, this requires a two way communication to ensure that firstly we have immediate available stock, secondly we are aware of your actual delivery timescale so that we can let you know if we are able to meet it (so you have time to try elsewhere if we can't) and most importantly so that we can prioritise your order if necessary to ensure the delivery timescale is met.
In general, we can despatch items using a guaranteed next working day delivery service for an additional £4.50. This means that if you order before 3pm, you will have the item in your hands the following working day. Please contact us if you require this option. This service is only available for UK deliveries.
You will need to sign for the majority of items despatched by us. If you are not in when the Postman or Courier calls to deliver, they will leave a card which will inform you of how to arrange collection or re-delivery of the item. It is important that you contact their office as soon as possible (and in any case, within 3 days). If the item ends up requiring re-delivery, we may charge for the postage required to re-despatch the item to you (though only at cost).
All items we despatch are insured against damage in transit. However, you must inform us of any damage immediately so that we can claim on our courier or the Royal Mail. In general, we have 3 working days from the date of delivery to let our carriers know about a claim and so you must let us know well before this deadline so that we can put together our case. If you do not let us know in a timely manner, please bear in mind that in most cases you will have signed for the goods being received in good condition.
All finished goods sold by us are covered by a 12 month return to base warranty. This warranty does not include spares, or parts which require regular replacement due to normal wear and tear. Please contact us before returning goods.
If the fault develops within 14 days of purchase then we will, at your request, refund the full purchase price. Please contact us before returning goods.
Provided the goods are in an unused re-saleable condition, and any hygiene seals have not been removed then we will accept a product back from you on this basis within 14 days of purchase. We will refund the full purchase price of the goods. Please contact us before returning goods.
If you return a faulty item within 28 days of receipt then we will, at your request, refund your postage costs up to an amount equivalent to either First Class mail, or the Royal Mail Standard Parcels service, both of these services can be obtained from your local post office. Please ask when you contact us about your return if you would like to know the approximate cost of returning an item. We cannot be held responsible for returned items that do not arrive with us. We will not refund postage where goods are being returned for any reason other than them being faulty, or that a mistake has been made by us, either in the fulfilment of your order, or the description of the goods. Please do not delay in returning goods to us even if you have contacted us about the return, we will not refund postage where items have not been posted back to us within 28 days of receipt. You must contact us before returning goods.
The details you supply are used only to process your order, and contact you should we have any problems in relation to it. If you allow us, we will keep your contact details on file to inform you of any significant enhancements to our product range and any special promotions we may be running. We promise that we will not mail you more often than once every three months.
If, at any time, you would like to be removed from our mailing list, please inform us of the address on which you are receiving mail either by e-mail, phone, or letter and we will remove your address from our list without delay.
We will never pass your details to other parties unless required to do so by law.
Our rules on spam are strict. We ourselves suffer from enormous amounts of spam on a daily basis and this is making effective communication increasingly difficult. We have a quarterly newsletter which we would like to send you, but you have the option of not participating when you place your order, or dropping out at a later date. If you ask us not to contact you, then we will not. Not now, not tomorrow or at any time in the future.
Please contact us as soon as possible. If you wait until the goods are despatched then you will be responsible for the cost of return postage. You may cancel your order up to 7 days after receipt of the product. A returned product should be in its original condition and should be sent by Recorded Delivery, with your original purchase receipt. Please contact us first before returning goods to us. For hygiene reasons, any sealed cartons or packages must not have been tampered with in any way. The original cost of the goods will be refunded to you within 7 days of the item being received by us in a satisfactory condition.
Our turnover of individual items is much greater than many high street shops and so we can offer substantially better advice. In addition, we care very much about the products we sell, and the customers we sell them to. Please contact us with your requirements.
In Accordance with the Waste Electrical and Electronic Equipment (WEEE) Regulations 2006, Savers UK Ltd. is a member of the WEEE Distributor Take Back Scheme which has been set up to enable private households to easily dispose of their waste electrical and electronic equipment in an environmentally friendly manner at no cost. For further information and to locate your nearest collection point, please see the www.recycle-more.co.uk web site.
Business Customers are required to take full responsibility, including all costs involved, for the end of life treatment of any Electrical and Electronic Equipment purchased from Savers UK, and also for any equipment that is being replaced by the same. This treatment should be carried out in accordance with the Waste Electrical and Electronic Equipment regulations 2006.
If you have a complaint about a product we have supplied, or our service, please contact us. We aim to handle complaints in a fair, confidential and effective manner and will acknowledge any complaint within 5 working days. We will provide a likely timescale for resolving the complaint and keep you informed about progress.
Please note - We do everything in our power to ensure that our customers are happy, however, we reserve the right not to deal with anyone who is rude or abusive to our staff.
All images and text contained on our web sites are protected by Copyright law. If you are in any doubt about the law, please have a look at The Patent Office Website. We do not authorise the use of material on our websites for any purpose whatsoever. Copyright © 2009 Savers UK Ltd.
All trademarks acknowledged.
Errors and omissions excepted.